Terms & Conditions

Last Updated: 29 July 2026

Welcome to Plughouse.co.za ("Plughouse", "we", "our", or "us"). By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. General

These Terms govern your use of Plughouse.co.za and any purchases made through our online store.

By placing an order, you confirm that you:

• Are at least 18 years old or have permission from a parent or legal guardian.
• Have the legal capacity to enter into a binding agreement.
• Agree to comply with these Terms and Conditions.

2. Products

We make every effort to display our products, descriptions and images accurately.

However:

• Product colours may vary depending on your screen or device.
• Product packaging may differ from images shown.
• Minor variations in appearance do not constitute defects.

We reserve the right to improve or modify products without prior notice.

3. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices include VAT where applicable.

We reserve the right to:

• Correct pricing errors.
• Change prices without notice.
• Cancel orders where pricing errors have occurred.

If payment has already been made for an incorrectly priced item, a full refund will be issued.

4. Orders

An order placed through our website constitutes an offer to purchase.

Your order is only accepted once payment has been successfully received and you receive an order confirmation.

We reserve the right to:

• Refuse any order.
• Cancel suspicious or fraudulent transactions.
• Limit quantities purchased.

If your order cannot be fulfilled, we will refund the amount paid.

5. Payment

We accept payment through secure payment providers available during checkout.

We never store your payment card details.

Orders will only be processed once payment has been confirmed.

6. Shipping & Delivery

Delivery times displayed on our website are estimates only.

Although we aim to dispatch and deliver orders promptly, delays may occur due to:

• Couriers
• Weather
• Public holidays
• Customs
• High order volumes
• Events beyond our reasonable control

We are not liable for delays caused by third-party couriers or circumstances outside our control.

Risk passes to the customer upon delivery.

7. Returns & Refunds

Returns are governed by our Return Policy and applicable South African law.

Customers may be entitled to:

• Repair
• Replacement
• Refund

where required under the Consumer Protection Act.

Products must not be intentionally damaged, misused or altered.

Refunds are processed using the original payment method.

8. Warranty

Where applicable, products include warranties required under South African law.

The warranty does not cover:

• Accidental damage
• Misuse
• Negligence
• Unauthorized repairs
• Normal wear and tear

9. User Responsibilities

You agree not to:

• Use the website unlawfully.
• Attempt to interfere with website security.
• Upload malicious software.
• Copy website content without permission.
• Submit false or misleading information.

10. Intellectual Property

All content on Plughouse.co.za including:

• Logos
• Graphics
• Product descriptions
• Images
• Website design
• Icons
• Text

is owned by Plughouse or licensed to us and is protected by copyright and intellectual property laws.

No content may be copied or reproduced without written permission.

11. Limitation of Liability

To the fullest extent permitted by South African law, Plughouse shall not be liable for:

• Indirect damages
• Loss of profits
• Loss of business
• Loss of data
• Delays beyond our control

Our maximum liability shall not exceed the purchase price paid for the relevant product.

Nothing in these Terms limits any rights that cannot legally be excluded under South African law.

12. Website Availability

We strive to keep our website available at all times.

However, we do not guarantee uninterrupted access and may suspend or modify the website for:

• Maintenance
• Updates
• Security improvements
• Technical issues

without prior notice.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.

14. Promotions & Discounts

Promotions:

• are available while stocks last,
• cannot be exchanged for cash,
• cannot be combined unless stated otherwise,
• may be withdrawn or amended at any time.

15. Force Majeure

Plughouse shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Power outages
• Government actions
• Pandemics
• Civil unrest
• Labour strikes
• Internet failures
• Courier disruptions

16. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

17. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.

Plughouse.co.za

📧 Email: support@plughouse.co.za

🌐 Website: www.plughouse.co.za

SHIPPING POLICY

Last Updated: 8 July 2026

Thank you for shopping with Plughouse.co.za.

This Shipping Policy explains how we process and deliver orders throughout South Africa.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are typically processed within 1–5 business days. Processing times may be longer during sales, public holidays or periods of high order volumes.

Business days exclude weekends and South African public holidays.

2. Delivery Time

We currently deliver throughout South Africa using Aramex Store-to-Door.

Estimated delivery time is 7–14 business days after your order has been processed.

Delivery timeframes are estimates only and are not guaranteed.

3. Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• 
  Courier operational delays
  
• 
  Severe weather conditions
  
• 
  Public holidays
  
• 
  High shipping volumes
  
• 
  Industrial action or strikes
  
• 
  Remote delivery locations
  
• 
  Incorrect or incomplete delivery information provided by the customer
  
• 
  Any other unforeseen events beyond our reasonable control
  

Plughouse.co.za will not be liable for delays arising from these circumstances. However, we will make reasonable efforts to assist you in tracking your shipment and resolving any delivery issues.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Plughouse.co.za is not responsible for delays, additional delivery charges or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

6. Failed Deliveries

If a delivery cannot be completed due to customer unavailability, an incorrect address or refusal to accept delivery, additional courier fees for redelivery or return shipping may apply.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with Aramex Store-to-Door to investigate the matter and assist in reaching a resolution.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: support@plughouse.co.za

Please include your order number in all correspondence so we can assist you as quickly as possible.

Payment Policy

Plughouse.co.za

Last Updated: 29 July 2026

At Plughouse.co.za, we are committed to providing a secure and reliable payment experience for all our customers. This Payment Policy forms part of our Terms and Conditions and applies to all purchases made through our website.

1. Accepted Payment Methods

We accept payment through the secure payment methods made available during checkout.

Available payment options may include:

• Visa
• Mastercard
• Instant EFT
• Apple Pay (where available)
• Google Pay (where available)
• Other secure payment methods offered by our payment service provider

Available payment methods may change without prior notice.

2. Currency

All prices displayed on Plughouse.co.za are in South African Rand (ZAR).

All transactions are processed in ZAR.

3. Secure Payments

Your payment security is important to us.

All online payments are processed through reputable third-party payment service providers using industry-standard encryption and secure payment technology. We do not store your full credit or debit card details on our servers. South African online suppliers are required to use payment systems that are sufficiently secure for the type of transaction. (SAFLII)

4. Payment Authorisation

By placing an order, you authorise Plughouse.co.za and its payment service provider to process payment using your selected payment method.

Orders will only be processed once payment has been successfully authorised and confirmed.

If payment authorisation fails, your order will not be completed.

5. Pricing Errors

While we strive to ensure pricing accuracy, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical, technical or system error, we reserve the right to:

• Cancel the order before dispatch.
• Contact you regarding the pricing error.
• Offer the option to purchase at the correct price.
• Issue a full refund if payment has already been received.

6. Payment Verification

To protect our customers and prevent fraud, Plughouse.co.za may conduct payment verification before processing an order.

We reserve the right to:

• Request additional information to verify your identity or payment.
• Delay dispatch while verification is completed.
• Cancel any order suspected of fraudulent or unauthorised activity.

7. Failed or Declined Payments

If your payment is:

• Declined,
• Reversed,
• Cancelled, or
• Not successfully received,

your order will not be processed until payment has been successfully completed.

Plughouse.co.za is not responsible for any fees charged by your bank or payment provider due to failed payment attempts.

8. Refunds

Approved refunds will be processed using the original payment method wherever possible.

Refunds are typically initiated within 5–10 business days after approval. The time taken for the funds to reflect in your account depends on your bank or payment provider.

9. Chargebacks

If you believe a transaction was processed incorrectly, please contact us before initiating a chargeback with your bank.

Fraudulent or unjustified chargebacks may be disputed, and we reserve all legal rights available under applicable South African law.

10. Taxes

Where applicable, prices displayed on Plughouse.co.za include Value-Added Tax (VAT) in accordance with South African legislation.

Any additional customs duties, import taxes or similar charges imposed by another country are the responsibility of the customer.

11. Order Confirmation

After successful payment, you will receive an order confirmation by email.

Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel an order in accordance with our Terms and Conditions, including where payment cannot be verified or where pricing or stock errors have occurred. (MJ Kotze Inc)

12. Fraud Prevention

Plughouse.co.za reserves the right to refuse, cancel or delay any order where we reasonably suspect:

• Fraudulent activity.
• Unauthorised payment.
• False or misleading customer information.
• Abuse of promotions or payment systems.

Where appropriate, we may cooperate with payment providers, financial institutions and law enforcement authorities.

13. Limitation of Liability

To the fullest extent permitted by South African law, Plughouse.co.za shall not be liable for payment delays, transaction failures or losses resulting from:

• Banking system outages.
• Payment gateway interruptions.
• Internet connectivity issues.
• Force majeure events.
• Circumstances beyond our reasonable control.

Nothing in this policy excludes any rights that consumers have under applicable South African law.

14. Contact Us

If you have any questions regarding payments or require assistance with your order, please contact us:

Plughouse.co.za

📧 Email: support@plughouse.co.za

🌐 Website: www.plughouse.co.za

RETURN & REFUND POLICY

Last Updated: 8 July 2026

Welcome to Plughouse.co.za. We want you to shop with confidence while ensuring our Returns & Refund Policy complies with South African consumer legislation.

This policy applies to all purchases made through Plughouse.co.za.

1. Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 ("CPA"), the Electronic Communications and Transactions Act, 2002 ("ECTA"), or any other applicable South African law.

2. Change of Mind Returns (Online Orders)

If you purchased your product online, you may cancel your order within 5 days after receiving your goods in accordance with the ECTA.

To qualify:

• 
  The item must be unused.
  
• 
  It must be returned in its original packaging with all accessories and manuals.
  
• 
  The product must be in a resaleable condition.
  
• 
  Proof of purchase is required.
  

Customers are responsible for the direct cost of returning the product unless the item was supplied incorrectly or is defective.

Refunds will be processed after the returned product has been inspected.

3. Defective or Faulty Products

If your Plughouse appliances develops a manufacturing defect within 3 months of delivery, you may return it in accordance with the CPA.

Where a genuine manufacturing defect is confirmed, you may choose one of the following remedies:

• 
  A repair;
  
• 
  A replacement; or
  
• 
  A full refund.
  

This applies only to manufacturing defects and not damage caused by misuse, neglect, accidents, improper cleaning, commercial use, unauthorized repairs, or failure to follow the supplied instructions.

Products may be inspected before a refund or replacement is approved.

4. Items That Cannot Be Returned

Returns will not be accepted where:

• 
  The product has been intentionally damaged.
  
• 
  The product has been modified or repaired by an unauthorized person.
  
• 
  The damage is caused by misuse, abuse, negligence or improper storage.
  
• 
  Parts or accessories are missing.
  
• 
  The product shows excessive wear inconsistent with normal inspection.
  
• 
  The product has been used for commercial purposes where it is intended for household use.
  

5. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect:

• 
  Notify us within 48 hours of delivery.
  
• 
  Include photographs of the packaging and product.
  
• 
  Keep all original packaging until your claim has been resolved.
  

Failure to report visible shipping damage promptly may affect the outcome of your claim.

6. Return Process

Before sending any product back, please contact our customer support team.

Please include:

• 
  Your order number;
  
• 
  Your full name;
  
• 
  A description of the issue;
  
• 
  Photographs where applicable.
  

Returns sent without prior authorization may be refused.

Customers must package returned items securely to prevent damage during transport.

7. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued using the original payment method where reasonably possible.

Shipping charges are generally non-refundable unless:

• 
  We supplied the wrong item;
  
• 
  The item was defective upon delivery; or
  
• 
  We are legally required to refund delivery costs.
  

Refund processing times may vary depending on your payment provider.

8. Non-Returnable Situations

We reserve the right to refuse returns where:

• 
  False, misleading or fraudulent information has been provided.
  
• 
  The product returned is not the same product supplied.
  
• 
  The item has not been adequately packaged for return and is damaged during return shipping.
  
• 
  The return falls outside the legal timeframes without a valid legal basis.
  

9. Limitation of Liability

Plughouse.co.za shall not be liable for indirect, consequential or incidental losses arising from the use of the product, except where liability cannot legally be excluded under South African law.

Our liability is limited to the remedies available under applicable consumer legislation.

10. Contact Us

For all returns, warranty claims or refund requests, please contact:

Email: support@plughouse.co.za

Please include your order number in all correspondence to help us assist you as quickly as possible.